Terms & Conditions

Welcome to Apex PrintPack. These Terms & Conditions govern your use of our website and your interactions with us in relation to enquiries, quotations, orders, products, services and other business transactions. By using this website or placing an order with us, you agree to these terms.

Apex PrintPack provides printing, packaging, coding equipment, consumables and related commercial solutions. Product images, specifications, descriptions and other information displayed on the website are provided for general information and may vary depending on the manufacturer, model, configuration or availability.

We reserve the right to update product information, specifications, availability and pricing when required.

An enquiry submitted through our website does not constitute an order or create an obligation to supply.

Where a quotation is issued, the prices, specifications, quantities, taxes, delivery terms, payment terms and validity period stated in that quotation will apply.

A quotation may be revised if product prices, taxes, freight charges, manufacturer pricing or other relevant costs change before the order is confirmed.

An order is considered confirmed only after we have accepted the order and any required advance payment or other agreed payment has been received.

For certain products, Apex PrintPack may procure goods from manufacturers, distributors, dealers or other suppliers specifically against a customer's confirmed order.

Once procurement or order processing has begun, cancellation or modification may be subject to our Cancellation Policy and any costs already incurred.

Prices displayed on the website or communicated during an enquiry may be subject to applicable taxes, shipping charges, installation charges or other costs unless specifically stated otherwise.

The final amount payable will be based on the confirmed quotation, invoice or order documentation.

Customers must make payments according to the payment terms specified in the applicable quotation, invoice or order confirmation.

Orders requiring advance payment may not be processed until the required payment has been received and verified.

Additional information regarding payments is provided in our Payment Policy.

Delivery timelines are estimates unless specifically agreed otherwise in writing.

Delivery may depend on product availability, manufacturer or supplier lead times, transportation, customer location and other circumstances beyond our direct control.

Shipping charges and delivery arrangements may vary according to the product and destination. Please refer to our Shipping & Delivery Policy for further information.

Returns, refunds and cancellations are subject to the nature of the product, its condition, whether it was specially procured or configured, and the stage at which the order has been processed.

Please refer to our Returns & Refunds Policy and Cancellation Policy for the applicable conditions.

Products covered by a manufacturer or supplier warranty will be subject to the applicable warranty terms of that manufacturer or supplier unless otherwise expressly stated.

Warranty coverage may vary between products. Please refer to our Warranty Policy and the warranty information provided with the applicable product or quotation.

Product availability may change without notice. If a confirmed product becomes unavailable, we may contact the customer to discuss an alternative product, revised delivery schedule or other appropriate solution.

We will not substitute a materially different product without the customer's approval.

We make reasonable efforts to ensure that information presented on this website is accurate and current. However, typographical errors, pricing errors, outdated specifications or other inaccuracies may occasionally occur.

Where an error affects an enquiry or order, we will endeavour to inform the customer and correct the information before proceeding with the affected transaction.

Unless otherwise stated, the content, design, graphics, text and other original materials on this website are owned by or licensed to Apex PrintPack and may not be reproduced or commercially used without permission.

Manufacturer names, trademarks, product images and logos remain the property of their respective owners.

To the extent permitted by applicable law, Apex PrintPack will not be responsible for indirect or consequential losses resulting from the use of this website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

We may update these Terms & Conditions when necessary to reflect changes in our business, website, products, services or applicable requirements.

The latest version published on this website will apply from the date it is updated.

If you have questions regarding these Terms & Conditions, an order, quotation or any of our policies, please contact Apex PrintPack using the contact information provided on this website.