Shipping & Delivery

Apex PrintPack supplies printing, packaging, coding equipment, accessories, consumables and related products to customers at various locations. Shipping and delivery arrangements may vary depending on the product, destination, availability and the terms agreed at the time of order.

We may arrange delivery to locations serviceable by our logistics partners, transporters, suppliers or manufacturers.

Availability of delivery services may depend on the customer's location, the size and nature of the product, and transportation restrictions applicable to the shipment.

Estimated delivery timelines may be provided in the product information, quotation, order confirmation or through direct communication with the customer.

Delivery time may depend on factors including:

Unless expressly confirmed otherwise in writing, delivery dates should be considered estimates rather than guaranteed dates.

Certain products may be procured specifically after receiving a confirmed customer order.

In such cases, the delivery timeline may include the time required for procurement from the manufacturer, distributor, dealer or supplier before the product can be dispatched to the customer.

In some cases, a product may be dispatched directly to the customer by an authorised manufacturer, distributor, dealer or other supplier fulfilling the order on our behalf.

The shipment may therefore originate from a location different from Apex PrintPack's business location.

This does not change the customer's confirmed order with Apex PrintPack unless otherwise communicated.

Shipping, freight, insurance, handling or other delivery-related charges may vary according to the product, destination and method of transportation.

Where such charges are applicable, they may be:

Where tracking information is available, it may be shared with the customer after dispatch.

Certain commercial transporters or freight services may not provide conventional online tracking. In such cases, available consignment, transporter or dispatch information may be provided instead.

Customers should inspect the external condition of the shipment at the time of delivery wherever reasonably possible.

Before accepting a visibly damaged or tampered shipment, customers should document the condition of the package and inform the delivery representative where appropriate.

Photographs or video taken at the time of delivery can assist in resolving transportation-related claims.

If a product arrives with visible transportation damage, please contact Apex PrintPack promptly and provide:

We will review the matter and, where appropriate, coordinate with the transporter, supplier or manufacturer to determine the applicable resolution.

Some orders may contain multiple products or packages and may be dispatched separately.

If an expected package, accessory or component appears to be missing, please contact us with the order and delivery details so that we can verify the shipment.

Customers are responsible for providing an accurate and serviceable delivery address and appropriate contact information.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable, access to the location is restricted, or delivery is refused without valid reason, additional transportation or redelivery charges may apply.

Delivery of equipment does not automatically include installation, commissioning, demonstration or operator training unless these services are specifically included in the quotation or order.

Where installation or commissioning has been agreed, it may be scheduled separately from physical delivery.

Transportation and delivery may occasionally be affected by events outside our reasonable control, including severe weather, transportation disruptions, strikes, government restrictions, natural events, supplier delays or other unforeseen circumstances.

Where we become aware of a significant delay, we will make reasonable efforts to communicate available information to the customer.

Requests to change the delivery address should be made before dispatch.

Once a shipment has been dispatched, changing its destination may not be possible or may result in additional transportation charges.

Delivery of a product does not automatically make it eligible for return.

Any request for return, replacement or refund after delivery will be handled according to our Returns & Refunds Policy and, where applicable, our Warranty Policy.

For questions regarding dispatch, delivery, tracking or a shipment you have received, please contact Apex PrintPack using the contact information provided on our website and quote your order, quotation or invoice details wherever possible.