Payment Policy

Apex PrintPack offers payment arrangements appropriate to the products, equipment and services being supplied. The applicable payment terms for an order will be communicated through the quotation, proforma invoice, invoice, order confirmation or other agreed communication.

Depending on the transaction, available payment methods may include:

Customers should make payments only to payment details officially provided by Apex PrintPack.

Payment terms may vary depending on the product, order value, customer, procurement requirements and other commercial considerations.

An order may require:

The payment terms stated in the applicable quotation, invoice or order confirmation will apply to that transaction.

Certain products may require an advance payment before procurement or processing begins.

Where equipment or other products are being specially procured against a customer's order, Apex PrintPack may begin procurement only after the required advance payment has been received and verified.

Payment of an advance may therefore cause procurement commitments and costs to be incurred.

Any subsequent cancellation will be subject to our Cancellation Policy.

An order requiring payment will not be considered financially cleared merely because the customer has initiated a payment.

Payment may need to be received and verified before procurement, processing, dispatch or other order activities proceed.

Customers may be requested to provide payment reference information where required for verification.

Where partial payment has been agreed, the amount received will be recorded against the customer's order.

The remaining balance must be paid according to the agreed payment terms.

Receipt of a partial payment does not automatically require Apex PrintPack to dispatch goods before the required payment conditions for dispatch have been satisfied.

Applicable taxes, including Goods and Services Tax (GST), will be charged according to applicable requirements.

Where GST is applicable, the customer's correct billing information and GSTIN, where relevant, should be provided before the invoice is issued.

Customers are responsible for ensuring that the billing and tax information supplied to Apex PrintPack is accurate.

A quotation or proforma invoice may be issued before payment to communicate product pricing, taxes, freight charges, payment terms and other commercial details.

A quotation or proforma invoice should not be treated as proof that payment has been received.

Appropriate invoices or payment records will be issued according to the nature and stage of the transaction and applicable requirements.

Customers should retain invoices and payment records for accounting, warranty and other purposes.

While reasonable care is taken when preparing quotations and displaying pricing information, errors may occasionally occur.

If a material pricing or calculation error is identified before an order is processed, Apex PrintPack may correct the error and inform the customer before proceeding.

We will not intentionally process an order at a materially incorrect price without communicating the correction to the customer.

Any bank, payment gateway, international transfer or other transaction charges imposed by a customer's bank or payment provider may be borne by the customer unless otherwise agreed.

Where Apex PrintPack applies any separate payment-related charge, it will be communicated before the relevant transaction wherever applicable.

Customers should verify that payment instructions have been received through an authorised Apex PrintPack communication channel before transferring funds.

If a customer receives unexpected or suspicious instructions requesting payment to different bank details, the customer should contact Apex PrintPack using known contact information before making the payment.

Where a refund has been approved under our Returns & Refunds Policy or Cancellation Policy, the amount refundable will be determined according to the applicable policy and transaction circumstances.

Approved refunds may take additional time to appear in the customer's account depending on the bank or payment service involved.

Where an order has an outstanding balance, Apex PrintPack may withhold procurement, dispatch, installation, commissioning, documentation or other order-related activities where those activities are conditional upon payment under the agreed terms.

If a customer believes that a payment has been incorrectly recorded or an invoice contains an error, the customer should contact Apex PrintPack with the relevant invoice, order and payment details so that the transaction can be reviewed.

For questions regarding payments, invoices, outstanding balances or payment confirmation, please contact Apex PrintPack using the contact information provided on our website.